Meet Scott J. Butler, Retail Operations Manager
A man of many skills, Scott is a singer-songwriter, music producer, animator, and manager, with 10 years of service at CarbonBetter.
Meet Scott, CarbonBetter’s Retail Operations Manager. Since joining the team in 2014 as a customer care representative, Scott has worn many hats—each one building toward the leadership role he holds today. Over the years, he’s taken on increasingly technical roles, developed deep institutional knowledge, and become an invaluable part of the team. Always curious and quick to lend a hand, Scott continues to learn new skills every day and looks for ways to make a positive impact across the company. Outside of work, Scott is an award-winning singer-songwriter, music producer, and animator—creative talents that might surprise his coworkers. Let’s get to know Scott!
Scott, what do you love about working at CarbonBetter?
I’ve worked here for 10 years now, and I’ve been given so many great opportunities. I started in a customer care role, then moved to a more technical coordinator position, and now I’m the Retail Operations Manager, which is a sort of combination of all of the things I’ve learned over the years. In all these years, I’ve never been bored. There is always something new to learn, a system to improve, a process to document, a challenge to take on.
What does your day-to-day look like at CarbonBetter?
My day is spent doing technical tasks related to customer accounts, working on dev projects, communicating with the Customer Care and dev teams, answering chats and emails, and drinking copious amounts of coffee.
What’s the best piece of advice you’ve ever received?
The best piece of advice I’ve ever received is actually four pieces of advice, which changed my life overnight. The Four Agreements by Don Miguel Ruiz:
1) Be impeccable with your word
2) Don’t take anything personally
3) Don’t make assumptions
4) Always do your best
Though I’m not always able to live by these four agreements, I always do my best 🙂
“I’ve worked here for nearly 10 years now, and I’ve been given so many great opportunities. I started in a Customer Care role, then moved to a more technical coordinator position, and now I’m the Retail Operations Manager, which is a sort of combination of all of the things I’ve learned over the years.”
SCOTT ON WHAT HE LOVES ABOUT CARBONBETTER
Where did you grow up? What's something interesting about your hometown?
I grew up in Longview, Texas. My hometown was featured in the cult mid-90s documentary Hands On a Hardbody. In it, a group of people stand with their hand on a truck for as long as they are physically able to, and whoever lasts longest wins the truck. These people essentially lose their minds as the contest carries on into the second and third days without sleep. It's a fantastic doc—and very funny. It doesn't make Longview look very good, but I don't think it's an inaccurate portrayal, lol. Someone even adapted Hands On a Hardbody into a musical!
Tell us about your family:
I have a pretty big family: three older brothers and a younger sister. Though sadly my brothers have all passed away, I spend time with my sister every week. We have a weekly board game night that only occasionally gets contentious haha. My wife and I have been together since high school. We started dating in February 2000, and we still make each other laugh every day. We moved back to our hometown during the pandemic, and we’re really grateful to have both sets of parents so close.
Do you have any pets? Tell us about them!
Our sweet old basset mix Michi passed away in January 2025 at nearly 18 years old. She was my heart dog, and I’ll miss her forever - and I’m so grateful to have had so many years with her.
What is something that people are usually surprised to learn about you?
I'm an award-winning singer-songwriter and musician, a published illustrator, and animator…and I'm also very humble haha.
What are some of your hobbies?
I write and record music (released under the moniker The Black and White Years,) I'm a digital illustrator, I'm an avid gamer since games were all 8 bit, a Stephen King super fan, and an unrepentant audiobook addict.
What's something you've learned recently, or something you want to learn?
I recently started playing tennis again after a roughly 25 year hiatus, and I love it. Okay, my shoulder is sore and my knees are sore and my serve is pretty slow, but I love it anyway. My wife knows how to sew her own clothes, and I’m interested in learning. I have such expensive taste in shirts, it could save me a fortune. Soon, I will be dressed in organic linen head-to-toe.
Thanks for sharing, Scott! You are such an important part of our team. Stay tuned for the next team feature in our Life @ CarbonBetter series.